If you are not completely satisfied with your experience, we offer the following refund policy:
1. Refund Eligibility
We provide a 30-day refund guarantee from the date of purchase. Users who meet the following conditions may request a refund:
• You encountered technical issues after purchase, and the problem could not be resolved even after working with our support team.
• You found that the software did not provide the advertised features or services.
• There was an error during the purchase process, leading to the wrong product version or a duplicate purchase.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
• You changed your mind or no longer need the software.
• Refunds are not applicable to any product upgrades, add-ons, or extensions purchased after the initial product.
• Refund requests submitted after the refund period (30 days) has expired.
3. Refund Request Procedure
If you are eligible for a refund and wish to request one, please follow these steps:
1. Contact our customer support team with your order number, purchase date, and reason for the refund.
2. Our support team will review your refund request as soon as possible.
3. Once your request is approved, the refund will be processed within 5-10 business days and returned to your original payment method.
4. Special Circumstances
In certain special cases, we may consider refunds on a case-by-case basis. Please contact our customer support team so we can provide the best solution for you.
5. Termination of Software License
If your refund request is approved, you will lose the rights to use the software and must discontinue use of any activation codes, licenses, or services associated with the purchase.
6. Contact Us
If you have any questions regarding our refund policy or need further assistance, please Contact Us.